I sit at the point in the SaaS relationship where the contract either gets renewed, expanded, or quietly walks away — and I've spent the last four years making sure it's rarely the third one. Across Nexthink, PagerDuty, and BNamericas, I've carried live portfolios of 90–100+ accounts at a time, translating what IT, SecOps, and procurement teams actually need into agreements that hold up past the signature.
The work is equal parts negotiation, forecasting, and relationship-building: reading a renewal risk before it shows up on a dashboard, building the internal case with Sales, Legal, and Security, and then sitting across the table — sometimes literally, mostly on a call — until both sides are satisfied. An MBA and a law degree back the paperwork; a decade in Latin American and European markets backs the instinct for when a deal needs patience versus urgency.
Outside of renewals, I'm the same person with the throttle turned down: still reading, still investigating whatever's caught my attention that month, still happiest when an idea makes it all the way to done.